IT Field Engineer

Job Description  • Monitor and manage the system to ensure that all system parameters are optimum.  • Escalated to the necessary teams if there is any abnormality to the systems or the system parameters are less optimum.  • Manage number of inbound and outbound calls in a timely manner  • Follow communication “scripts” when handling different topics  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives  • Build sustainable relationships and engage customers by taking the extra mile  • Keep records of all conversations in our call center database in a comprehensible way  • Collect, collate, compute and calculate the various support KPIs  • Colate, computeand calculate the various system performance from system/application logs.  • Other administrative tasks, documentation and creation reports to be assigned.  • Conduct investigation activities to be assigned.  JobRequirements  • Diploma, Higher NITEC in Electrical, Electronics, IT or equivalent  • Minimum 1 to 2 years of relevant experience  • Relevant experience as a monitoring center engineer  • Experience in electrical/mechanical drawing, service/repair manuals and or diagrams will be added advantage  • Basic knowledge in Networking and Database management will be added advantage  • Airport operations background will be added advantage  • Strong communication and interpersonal skills. Self-starter, self-motivated and critical thinker who embraces challenges  • Ability to work responsibly, independently and in a team  • Able to interact with all levels of people and work under stress  • Willing to work on a 12-hour rotational shift pattern, which includes day, night,weekends, public holidays etc.  • Training will be provided  Workinghours  Rotating 12 hours shift or as assigned.  4days 12 hours and 3 days rest  Followed by 3 days 12 hours and 4 days rest