IT Operation Engineer

Company Overview ValeurHR is a global Business Process Management and IT services provider. We deliver innovative technology products and outsourcing solutions, leveraging expertise in cloud-based platforms to help organizations meet their business goals efficiently. Job Summary Provide Level 1 and Level 2 technical support for end-user devices and infrastructure, manage conference room A/V systems, support software applications, and assist with IT operations to ensure seamless technology service delivery. Responsibilities • Deliver Level 1 and Level 2 technical support for laptops, desktops, mobile devices, and peripherals to resolve user issues promptly • Configure, deploy, and troubleshoot Windows operating systems to maintain system stability and performance • Install, configure, and support printers, scanners, and related hardware to ensure device functionality • Set up and troubleshoot iOS and Android mobile devices to support user mobility needs • Support, configure, and maintain conference room audio/visual systems, including video conferencing hardware, to enable effective communication • Manage collaboration tools such as Zoom, Teams, and Skype to facilitate seamless virtual meetings • Provide on-site and remote technical assistance during executive meetings, town halls, and hybrid conferences to ensure uninterrupted A/V performance • Configure, support, and troubleshoot in-house applications and software systems to optimize user productivity • Support Microsoft Office and Outlook applications, diagnosing and resolving email and mail-flow issues including mailbox access and configuration • Assist users with application updates, issue resolution, and usage guidance to enhance software adoption • Perform basic server room maintenance including equipment checks, cable management, and troubleshooting to uphold infrastructure reliability • Monitor and conduct first-line troubleshooting of servers, switches, and network equipment to maintain network health • Escalate complex infrastructure issues to senior engineers or external vendors for timely resolution • Log, track, and resolve IT incidents and service requests using a ticketing system to ensure accountability and service quality • Adhere to IT support procedures, SLAs, and security best practices to maintain operational standards • Maintain accurate documentation of systems, configurations, and known issues to support knowledge sharing and continuity • Assist with staff onboarding and offboarding processes including account setup and equipment preparation to support workforce changes • Collaborate effectively with vendors and service providers to resolve technical issues and support equipment maintenance • Communicate proficiently in both Chinese and English to support and maintain bilingual operating systems and software environments Required competencies and certifications • Proficient in managing various Windows operating systems, printing systems, and computer hardware including desktops and laptops • Experienced in Active Directory, DNS, DHCP, and shared file server management and maintenance • Knowledgeable in networking concepts such as LAN/WAN and TCP/IP to support office network, shared drives, wireless, and VPN connectivity • Fundamental understanding of virtualization technologies such as VMware • Skilled in backup procedures and basic data recovery support • Familiar with endpoint security and patch management processes • Hands-on experience with meeting and conference room technologies • Strong teamwork skills to collaborate across technical and non-technical teams • Effective communication skills in Chinese and English for bilingual technical support • Possess a college diploma or bachelor’s degree in computer science or related field with a minimum of 5 years relevant work experience Preferred competencies and qualifications • Experience working in an ITIL environment • Experience in GxP or pharmaceutical industry environments