IT Operations & Business Analyst

Role Overview We are seeking a self-managed and IT-savvy professional to support the day-to-day operations and continuous improvement of existing digital systems. This role suits a hands-on business analyst profile who can manage assigned workstreams independently, work directly with stakeholders and vendors, and deliver small to medium initiatives end-to-end. Key Responsibilities: ·       Manage and support day-to-day operations of enterprise digital and IT systems, including issue tracking, follow-ups, and resolution. ·       Manage assigned projects and change requests from requirements through delivery by tracking timelines, actions, and dependencies, and ensuring timely follow-up. ·       Engage business users to gather and document functional requirements and translate them into clear requirements for IT teams or external vendors. ·       Coordinate with external vendors across the delivery lifecycle, including development, user acceptance testing (UAT), deployment, issue resolution, and escalation. ·       Support UAT planning and execution and coordinate rollout activities. ·       Maintain project documentation, meeting notes, status updates, and reports. ·       Support procurement activities, including quotations, vendor coordination, and contract administration. ·       Organize and support project meetings, training sessions, and workshops, including preparation of presentation materials where required. ·       Provide occasional after-hours system support when required. Requirements: ·       Diploma or degree in Information Systems, Business IT, or a related field. ·       2–6 years of experience in IT business analysis, or digital project delivery roles. ·       Able to work independently with minimal supervision and handle multiple priorities concurrently. ·       Experience with CRM or enterprise digital platforms. Salesforce experience is a plus. ·       Comfortable working with business users and vendors. ·       Clear communicator, organized, and reliable in follow-through. Why Join This Opportunity: ·      Opportunity to own end-to-end digital initiatives while working closely with business stakeholders and vendors in a highly independent role. ·      Broad exposure across business analysis, project delivery, CRM/digital platforms, UAT, and operational support. ·      High-visibility role with strong autonomy, where you can directly contribute to process improvements and business-critical digital operations. If interested, you can click on “Apply here” or write an e-mail to Deeksha.agarwal@adecco.com with your updated resume. NOTE: - Only shortlisted candidates will be contacted back. Best Regards, Deeksha Agarwal EA License No.91C2918 Personnel Registration No. R26161520