IDEALS RECRUITMENT PTE. LTD. is hiring for a IT Service Manager internship — a 12-month, on-site Design role based in IRVING PLACE, Singapore. It is an unpaid internship. It is open to university students, typically in Year 2–4. Applicants with experience in Holidays, Microsoft Excel, Computer Engineering, Service Management, and out-of-hours support are a strong fit.
⚡ New Design internships, the moment they're posted — join our Telegram
About this role
Working location: Tuas South Job Description & Requirements • Accountable for 24/7 service availability and expected to lead major incident responses outside standard working hours when required. • Proven track record of managing IT services supporting more than 1,000 end users across multiple locations and business units. • Demonstrated experience managing underperforming vendors and holding third parties accountable for contractual service commitments. • Responsible for delivering continuous cost optimization initiatives while maintaining or improving service quality and user satisfaction. • Must be comfortable making high-impact decisions during critical outages with direct accountability to senior management and executive stakeholders. • Expected to lead service transformation projects involving process redesign, automation, and organizational change with measurable business outcomes. • Required to manage multiple concurrent priorities, including incidents, problems, changes, audits, compliance requirements, and strategic initiatives. • Candidates should be comfortable operating in a fast-paced, high-accountability environment where performance is measured through KPIs, service improvements, stakeholder feedback, and business results. Requirements: • Diploma in computer engineering / information technology or equivalent. • Availability to work outside standard business hours, including weekends and public holidays, when business needs require.
Also in Design