IT SUPPORT ENGINEER

avodaq provides ITnetworking solutions worldwide for customers of small to large scale networks. avodaq engineers are experts in their field who are responsible and empowered to provide solutions to some of the most complex networking issues. You will have the opportunity to learn about IT and Cisco technologies which will be a great development to your career. This is an opportunity for someone who possesses fundamental technical skills and customer-oriented culture for clients, and the wish to hone skills whilst providing customer value. You excel when it comes to configuring, isolating, troubleshooting, and communicating to the clients. Contract Duration: 27 July 2026 – 7 November 2026 Key Responsibilities: • Provide Level 1 (L1) technical support for end users via ticketing system, email, or walk-in requests • Troubleshoot and resolve issues related to Microsoft products (e.g., Windows OS, Microsoft 365, Outlook, Teams, Office applications) • Perform laptop imaging/cloning and provisioning for new and replacement devices • Manage and update incidents and service requests through the ticketing system • Support end-user devices including: Laptops and desktops, Monitors and peripherals, Printers and printing issues, Mobile devices (basic configuration and troubleshooting), Meeting room IT setup (AV, conferencing tools, connectivity issues) • Diagnose hardware and software issues and escalate to L2 support when necessary • Assist in setup, onboarding, and offboarding of employees (device allocation, account setup) • Maintain IT asset records and ensure proper documentation of issues and resolutions • Provide basic user training and guidance for common IT tools and systems Scope of Support: • Support coverage: 9am – 6pm, Monday to Friday (8x5 support model) Common Issues Handled: • Microsoft Office / Outlook / Teams issues • Login, password, and access-related problems • Laptop performance and configuration issues • Printer connectivity and errors • Meeting room setup and conferencing issues • Basic network connectivity troubleshooting Requirements: • Diploma or Degree in IT, Computer Science, or related field • 1–3 years of experience in IT support or service desk environment • Strong knowledge of Microsoft Windows and Microsoft 365 ecosystem • Familiarity with ticketing systems and IT service management processes • Basic understanding of hardware troubleshooting and device setup • Good communication and customer service skills Preferred Skills: • Experience in laptop imaging/cloning tools • Exposure to Active Directory and user account management • Knowledge of mobile device support (iOS/Android) Key Competencies: • Problem-solving mindset • Strong interpersonal skills • Ability to prioritize and manage multiple tasks • Team player with a customer-first attitude