IT Support Technician

·      Provide first-line support to users for hardware, software, and networking issues. ·      Install, configure, and maintain computer systems and networks. ·      Troubleshoot system and network problems, diagnosing and resolving hardware/software faults. ·      Perform routine maintenance and updates for Microsoft systems including Windows OS, Microsoft Teams, and Active Directory. ·      Manage user accounts, group policies, and permissions within Microsoft environments. ·      Administer and maintain the organization’s VoIP or phone system, including setup, troubleshooting, and vendor coordination. ·      Configure, monitor, and maintain firewalls to ensure network security and performance. ·      Set up and support new user accounts, email, and phone access. ·      Maintain IT documentation, asset inventory, and support records.