IT Workplace Services Specialist

Your key responsibilities ●       You will act as a digital enabler for our business colleagues &functions ●       You act as the owner of the digital employee experience  for the respective site ●       You drive employee productivity through consultancy, provide intimacy and site proximity at the sites,  and ensure a personalized Roche employee experience. ●       You leverage available data (e.g.: Nexthink, SNOW) for proactive support ●       You support and manage the Incident/ Request management processes to ensure SLA's are met and drive continuous improvement through trend analysis. ●       You manage IT hardware lifecycle management & deskside support processes/managed services for the site ●       You provide support & guidance for onsite services (e.g. events and meetings) by leveraging from internal and external providers. Drive the user experience and promote best practices.  ●       You drive and enable standard workplace infrastructure, global/local projects and deployments in collaboration with product teams. ●       You proactively address and follow through on process-improvement ideas ●       You support & drive the budgeting process related to the respective site ●       You support local audit, inspection and certification requirements ●       You support local Business Continuity and IT Disaster Recovery planning activities ●       You partner with our internal and external service providers Your qualifications and experience ●     Exhibits a Lean-Agile Mindset ●     Manages risks progressively and in a way that leads to opportunity ●     Enterprise mindset that can break down silos. Focus on delivery through collaboration, and bringing people together to work towards the same purpose across organizational boundaries. ●     Exhibits intellectual curiosity and integrity and has a strong passion for innovation ●      Understanding of Roche-supported operating systems, devices and applications,  including the Google Suite of Applications, MS Office, etc. ●      Experience with ticketing systems and troubleshooting hardware, software and mobile devices. ●      Excellent working knowledge of the ITIL processes in an IT service delivery Mindset ●       Innovative and proactive problem solver highly accountable, result-oriented mindset ●       Ability to influence decisions within areas of expertise and able to present technical solutions or issues to management, project teams &business colleagues  in non-technical language ●       Ability to ask the right questions in order to increase employee productivity ●       Good interpersonal communication skills pairing with empathy ●       Consultancy skills on digital workplace tools and solutions ●       Enterprise Application, deployments, consulting and adoption ●       Influencing global projects (face of the business) ●       Business acumen ●       Deep connection to the site and understanding the environment and the context ●       Good knowledge about the IT processes & good network within global Informatics and the local site ●       Passionate and knowledgeable about the digital workplace ●       Good knowledge of Roche IT (platform) standards and capability to drive adoption locally ●       Desire to learn Charterhouse Resources Pte Ltd (13C6338) Nix Bo R24123586