ITCAN PTE. LIMITED is hiring for a L1 Desktop Engineer internship — a 12-month, on-site Software Engineering role based in Singapore. It is an unpaid internship. It is open to university students, typically in Year 2–4. Applicants with experience in Asset Management, Incident Response, Patch Management, Desktop Support, and User Management are a strong fit.
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About this role
• Perform End User Support – Client Management • Perform troubleshooting for client platform related problems. • Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties. • Perform service request related to client platforms. • Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties. • Involve in client platform implementation/upgrade project. • Perform follow-up with vendor on replacement of hardware. • Perform asset management & update asset records. • Perform user account management (eg. Create password, reset & delete) • Perform local server administration to facilitate software distribution & patch management service. • Manage client platform implementation / upgrade project. • Ensure deliverables meet service level requirement. Propose and implement action plan when required. • Established facility management standards/best practices to ensure operation consistency across project / facility management teams. • Submit progress reports
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