L2/L3 Operations Support Engineer

Our client, one of Asia-Pacific’s leading organizations is looking for: L2/L3 Operations Support Engineer Provide L2 and L3-code level changes support to an internal product. The Operations Engineer in IT product management is responsible for ensuring the reliability, stability, and efficiency of our technical infrastructure. The individual will work closely with developers, product managers, and user support to identify and rectify any issues that could affect the performance of the system. This role is crucial in maintaining high uptime and providing the expected level of service to our users. Responsibilities include monitoring system performance, resolving technical issues, coordinating with different teams for problem resolution, creating preventive measures(optional), and maintaining documentation related to system configuration, process and service records. Responsibilities: • Monitor and analyse the current state of various product runtime environment (production and non-production) to ensure optimum system performance and work out data-based strategy for continuous improvement. Work with application teams, solution architects, security consultants, and other teams to implement improvement plans. • Manage application and security incidents, conduct problem determination, work with various internal teams and vendors to resolve issues on a timely basis to meet SLA, provide reporting and escalation to higher management or incident committee if necessary. • Develop operations and processes guide to ensure every aspect of operations is documented and comply with audit requirements. • Manage day-to-day operation activities, analyse statistics and write status and progress reports, and present findings to stakeholders and higher management. • Manage operations team consisting of staff and vendors, ensuring support is available on a 24/7 basis. Requirements: • Bachelor's degree in computer science, Information Technology, or a related Field. • Proven experience as an Operations Engineer or similar role in an IT setting. • Implement change management and incident management workflows, using ITSM tools e.g. Remedy, Zendesk, ServiceDesk to automate workflows is advantageous, • Implement security and access control measures to control privileged access to test and production environment. • Implement full stack monitoring (i.e. application and infrastructure) using Application Performance Management (APM) tools. Familiarity with cloud native monitoring options (e.g. Cloudwatch, Stackdriver) and the OpenAPM stack is preferred. • Experienced in agile methodologies, DevOps pipelines, test-driven development, and info-security practices. ----------------------------------------------------------------------------------------------------------------------------------- Interested applicants can also email CV at jagveer@nsearchglobal.com (for faster processing, please state the exact job / position title applied “L2/L3 Operations Support Engineer" Only shortlisted candidates will be notified. ----------------------------------------------------------------------------------------------------------------------------------- EA License Number: 10C3636 EA Personnel Name: Jagveer Singh Arora EA Personnel Registration Number: R22109615 By submitting your resume and cover letter to apply for our job opening, you confirm that you have read the Data Protection Notice for Job Applicants (https://www.nsearchglobal.com/dp-notice/job-applicants) and you consent to the collection, use, and disclosure of your personal data for the purpose of verifying and evaluating your job application. Additionally, you have to notify and obtain consent from all individuals listed as your references to their data being collected and disclosed for the purposes related to your job application.