L2 System Engineer (Ref 26264)

Responsibilities • Administrating Active Directory and Windows Update Services • Manage and maintain all Active Directory objects, DNS records and Group Policies, handling requests for creation and removal of related items • Assisting the Support Engineer or Software Engineer in problem resolution beyond the capability of the 1st Level Support Staff.  • Performing system recovery if needed. • Escalating unsolvable problems to the 3rd Level Support Staff and reports the escalation to superior. • Ensuring that the System runs according to contractual specifications after problem resolution. • Providing advice on system / database performance monitoring and tuning. • Ensuring deployments of approved patches/releases are implemented accordingly to Change Request. • Complete all Service Requested accordingly to SLA timeframe. • Assisting the Customer in the verification, isolation and/or provision of a temporary work-around for the problem logged beyond 2nd Level Support Staff capability.  • Escalating unsolvable system problems and service request to the OEM/Vendor for technical support. • Coordinating system development tasks to include design, integration and formal testing on the Change Request. • Overseeing all transitions into production on the Change Request. • Developing and complete actions in system specifications, technical and logistical requirements and other disciplines on the Change Request. • Creating and maintain programmatic and technical documentation to insure efficient planning and execution on the Change Request. • Managing and document system configurations on the Change Request. • Perform troubleshooting and resolve incident based on SLA. • Generating the relevant administrative records and reports. Requirements • Degree/Diploma in Computer Science, Computer Engineering or equivalent, although consideration will be given to experience and certifications in lieu of degree. • Minimum 3 to 5 years IT experience • Past working experience in Cloud environment is an advantage • Able to handle demanding service response and recovery turnaround • Able to manage daily support tasks to meet stringent SLA requirements • Preferably with Microsoft Certification and/or ITIL certification. • Dynamic, customer oriented, experience working in a fast paced environment. • Good Knowledge of following products will be advantageous:-Linux,Unix,Active Directory/DNS/GPO, ADFS, Microsoft Azure Stack,Microsoft Windows 2016-2022 Licence no: 12C6060