Logistic Customer Service (E-Commerce)

Our Client: Our client is a global technology company operating a large‑scale digital platform used by millions of users worldwide. The organisation develops and manages high‑impact consumer and enterprise‑level digital products, supported by advanced data, automation, and content delivery capabilities. Job Details: Contract Duration: 12 Months Location: Raffles Place Working Hours: Monday – Friday, 10:00 AM – 7:00 PM Job Descriptions: • Manage and resolve logistics-related complaint tickets within the internal ticketing system • Ensure timely and accurate closure of compensation-related cases • Identify opportunities to improve ticket resolution turnaround time and accuracy rates • Perform monthly reconciliation of compensation claims with logistics service providers • Collaborate with internal teams and external partners to resolve discrepancies Job Requirements: • 1–2 years of relevant working experience • Degree holder Meticulous, organised, and eager to learn in a fast-paced environment • Proficient in Microsoft Excel • Prior experience in e-commerce customer service or logistics service providers is advantageous Why Join Us? • Exposure to a leading social commerce ecosystem • Collaborative and fast-paced working environment • Opportunity to gain experience in regional e-commerce operations Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOL job application platform - GO. By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy. PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22111375 Chua Jie Lin