Management Trainee

Responsibilities: Daily Centre Operations Support the daily running of the centre and ensure professional front-of-house service. Maintain a welcoming and efficient environment for parents, students and visitors. Customer Service Attend to customer enquiries via walk-in, phone and email. Understand customer needs and provide timely assistance. Ensure all customer issues are resolved and closed within agreed timelines. Sales & Retention Support Work closely with the District Manager to support student retention efforts. Assist in achieving enrolment targets through effective communication and follow-up. Reporting Prepare and submit accurate reports to HQ on enrolment, assessments and withdrawals. Ensure timely submission of required centre documents. Systems & Records Management Update the student management system promptly for all admissions, withdrawals and class movements. Maintain accurate, audit-ready records in accordance with company policies. Payments & Accounts Receivable Assist customers with fee payments and related enquiries. Monitor outstanding payments and conduct follow-ups where necessary. Perform basic reconciliation of transactions as required. Petty Cash Management Maintain the centre’s petty cash float and ensure supporting documents comply with SOPs. Student Welfare & Safety Ensure the safety and well-being of all students within the centre. Follow incident escalation procedures in the event of accidents or behavioural issues. Facilities & Inventory Management Maintain overall cleanliness and readiness of the centre. Ensure stationery, teaching resources and merchandise are adequately stocked. Issue Management Identify and track day-to-day operational issues. Escalate urgent or complex matters promptly to management. Ad-hoc Duties Support centre events, assessments and other administrative/operational tasks as assigned. Requirements 1. Education Background Diploma or Degree in any field 2. Experience (Preferred but Not Required) 0–2 years of work experience Experience in customer service, teaching, retail, hospitality, or centre operations is an added advantage 3. Skills & Competencies Strong communication and interpersonal skills Good problem-solving and decision-making skills Ability to multitask and work under pressure Good organisational and planning ability Comfortable with handling parents, customers, and staff Tech-savvy: able to use Microsoft Office and basic digital tools 4. Operational Requirements Able to commit to centre hours (Weekdays 1pm–9pm, Weekends 9am–6.30pm) Comfortable working weekends (with weekday off-in-lieu) Able to handle centre operations, parent enquiries, and teacher coordination Comfortable supporting teachers, classroom management, and basic sales/enrollment explanation