Manager (contract appointment till 30 June 2030), School of Economics

COMPANY DESCRIPTION Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university. Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities - all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence. RESPONSIBILITIES • Student Records & Data Management • Manage and maintain accurate student records, ensuring compliance with institutional and regulatory requirements. • Manage a prospective student database that is responsive, reliable and effective in serving the growing student population. • Generate school reports related to student records. • Work with the new centralized MRA/OPGPP to develop and prepare related activities. • Academic Matters • Oversee the day-to-day operations and administrative functions of the MDSE Programme to ensure smooth execution and quality service delivery. • Maintain a comprehensive repository of course outlines, course materials, and student portal updates for efficient academic resource management. • Coordinate course registration, class scheduling, and course evaluations while adhering to academic policies and timelines. • Handle scholarships' related queries; screen for eligibility. • Provide robust support to faculty members on academic matters, including the administration of examinations and related documentation. • Organize and manage processes and activities for student awards, commencements and graduation ceremonies. • Handle post-examination documentation and ensure timely and accurate data uploads. • Serve as the primary point of contact for faculty and student queries related to academic matters. • Provide classroom support as needed, including weeknights and Saturdays. • Budgeting and Financial Reporting • Familiarize with the programme(s)' tuition fees, funding and costs. • Prepare MDSE programme budgeting, ensuring efficient resource allocation and alignment with departmental objectives. • Monitor and report on expenses and revenues to support financial management. • Student Society and Alumni Activities • Plan, coordinate and prepare student-focused activities, including but not limited to, orientation, career talks, workshops/seminars, and alumni events. • Develop linkages with MDSE students and alumni. • Participate with student club activities; assist with logistics of events. • Develop and maintain comprehensive student and alumni databases to track engagement and outcomes. • Website Management and School/Programme Publicity • Upload content, maintain changes to the MDSE website. • Develop postgraduate programme(s)' social media presence and collaterals. • Other duties as assigned. QUALIFICATIONS • Undergraduate degree with at least 5 years of relevant working experience preferably in an educational and/or public service setting. • Excellent written and verbal communication skills. • Proficiency in Mandarin is a requirement for this role as the candidate is expected to engage with Mandarin-speaking stakeholders. • Familiarity with demographics, trends and business etiquettes of Southeast Asia. • Exceptional interpersonal skills to engage with diverse stakeholders and foster collaborative working relationships. • Public speaking skills; tactfulness and ability to deal with difficult situations/people. • Meticulous, hardworking, and strong organizational skills. • Ability to work independently and work under stress to meet tight deadlines. • Flexibility to perform ad-hoc duties as needed. OTHER INFORMATION #LI-XL1 Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary. Please note that your application will be sent to and reviewed by the direct employer - Singapore Management University