Membership Experience & Digital Product Specialist (Part-Time / Contract)

About the Role Sport Plus Media is looking for a meticulous and proactive Membership Experience & Digital Product Specialist to be the operational engine behind "THE HUB"— our new membership ecosystem and e-commerce business pillar. While our creative and content teams focus on storytelling, you will be responsible for the functional success of our member community. This is a part-time role suitable for students or fresh graduates looking for some flexibility in work arrangements.  If you are obsessed with organisation, digital systems, and the "science" of customer loyalty, this is an exciting time to join us! You will report directly to the Founder and work closely with Content/Marketing and Commerce team members to ensure our business goals are met with precision. Key Responsibilities 1. Membership & Loyalty Management Architect the Journey: Design and manage the end-to-end membership lifecycle, from initial sign-up to long-term retention. Loyalty Marketing: Develop and execute loyalty initiatives (e.g., members events, corporate partnership tie-ups, members points systems, exclusive "member-only" perks, and tier-based rewards) to increase customer lifetime value. Member Communication: Manage the CRM and email marketing flows to ensure members feel valued and informed about upcoming events and products. Loyalty Execution: Implement and track loyalty initiatives (e.g., reward points, referral programs, and exclusive member communications) to drive engagement and retention. Member Support: Act as the primary point of contact for membership-related inquiries, building and ensuring a customer focused experience for our community. 2. E-commerce Operations Catalog Management: Shadow the team’s commerce specialist in maintaining Hitpay / Shopify backend with, including product uploads, description writing, and inventory tracking. Performance Tracking: Monitor e-commerce metrics and prepare weekly snapshots of sales, popular items, and member conversion rates. 3. Presentation & Sales Support Data Storytelling: Translate membership data and e-commerce trends into clear, actionable reports that guide the company’s strategic decisions. Visual Standards: Ensure all business-facing documents are polished, error-free, and visually aligned with the SportPlus brand. 4. Operational Backbone Process Documentation: Draft and update SOPs for the business pillar to ensure scalability. Task Coordination: Maintain the project timeline for THE HUB, ensuring that deadlines for launches and partner activations are clearly communicated and met. Requirements & Qualifications Education: Fresh graduate or final-year student in Marketing, Business Administration, or a related field. Specialised certificates in E-commerce Marketing or CRM/Loyalty Systems are highly valued, past retail management experience is a bonus. Technical Savvy: Quick to learn digital tools like Shopify, CRM software, and project management platforms (Notion/Asana). Business Acumen: Ability to build basic financial models (e.g., calculating churn rate, cost of acquisition, and membership ROI). Visual Literacy: Expert-level proficiency in Canva, Gamma, or PowerPoint. You must be able to "beautify" complex information into digestible, high-end decks. Platform Knowledge: Familiarity with Wix / HitPay / Shopify and email marketing tools (e.g., Wix, Mailchimp, Klaviyo, or Brevo). The "Architect" Mindset: You are someone who finds fulfillment in making sure the "gears" of a business turn smoothly. You are organised, process-driven, and find "fun" in building systems that work. Communication: Clear, concise writing skills for both internal reporting and member-facing communications.