MS Production Engineer – Output Management/Printing

Job Summary: We are seeking a Production Engineer based in Singapore to operate and evolve our Output Management/Printing (OMS) stack in a regulated banking environment. You will ensure the availability, security, and performance of our Enterprise Output Management/Printing platforms, while collaborating with teams globally. Key Responsibilities: Platform Operations & Evolution: • Operate and maintain the OMS stack, ensuring availability, security, and performance. • Modernise and containerise supporting services where relevant (e.g., build/operate Docker images/containers and related CI/CD pipelines). • Define standards for image hardening, security, and configuration management. Resilience & Continuous Improvement: • Validate backups/restores and participate in DR/BCP simulations. • Maintain runbooks and SOPs; proactively identify risks and bottlenecks. • Propose and implement improvements for reliability, performance, security, and cost. Collaboration & Support: • Act as the single point of contact for OMS-related topics in Singapore. • Collaborate with global teams in a multicultural context. Technical Requirements: Experience: • 3–5 years of hands-on experience in Output Management/Printing or Production Engineering in regulated environments (banking/financial services preferred). • Proven track record with platform upgrades/migrations and formal change/release processes. OMS/Printing Skills: • Hands-on experience with Report Distribution Systems, Print spoolers, or Document Composition Systems. • Knowledge of Rocket EOS, Macro 4 Columbus OM, or Quadient Inspire Suite is a plus. • Understanding of output processes (composition, spooling, queuing, distribution), print stream formats (PDF, PCL/PostScript), and digital delivery. • Knowledge of VIPP format or similar mass printing formats is a plus. • Integration with upstream applications and downstream archiving/ECM. ECM/GED Background (Nice to Have): • Exposure to Enterprise Content Management (e.g., IBM DB2 Content Manager, Kofax, FileNet, OpenText, Alfresco, OnBase). • Understanding of capture/OCR, indexing/metadata, archival/retention, and secure content lifecycle. Platforms & Tooling: • Operating Systems: Strong Linux/UNIX and Windows Server skills. • Scripting: Bash and Perl (required); Python/PowerShell (a plus). • Monitoring: Splunk or equivalent (dashboards, analytics, alerting). • Databases & Middleware: SQL (DB2/Oracle/Postgres), certificates/TLS, APIs/ESB basics, and Java-based application servers. • Service Management: ITIL (Incident/Problem/Change management), ticketing, and documentation tools. • Familiarity with release automation tools (e.g., XL Deploy, XL Release, Ansible) is a plus. Soft Skills(Critical to Success): • Independence and ownership with a production support mindset. • Team player with excellent remote collaboration skills. • Calm under pressure, pragmatic, and service-oriented. • Analytical thinking and synthesis to identify issues and propose solutions. • Strong written communication, documentation discipline, attention to detail, reliability, and integrity.