*NEW* Senior Executive, Customer Experience & Customer Relations (Automotive Industry) Up to $5,500 #NJA

The Job: • Manage customer feedback across its full lifecycle, ensuring timely responses, accurate tracking, and appropriate escalation. • Serve as a key contact for complex or sensitive cases, working closely with relevant teams to drive coordinated resolutions and review customer communications for professionalism and brand consistency. • Manage the Voice of Customer ecosystem, ensuring data accuracy, monitoring customer satisfaction metrics, and translating insights into performance improvement actions with relevant teams. • Coordinate and manage customer board meetings with key stakeholders, preparing materials, tracking KPI performance and action plans, ensuring visibility and follow through. • Represent the organization in customer care governance, ensuring alignment with regional standards, and acting as a key liaison on customer‑related matters Requirement: • Diploma or Degree in Business Administration, Communications, Service Management, Hospitality Management, Marketing, or related fields. • Minimum4 years of relevant experience in Customer Experience (CX), Customer Relations (CR), complaints management, service quality, or customer management, preferably in a service-driven environment Interestedapplicants can send their detailed resumes to janelui@recruitexpress.com.sgor call JANE @ 6735 1955. JANE LUI JIE'EN CEI: R1104482 Company Reg.No. 199601303W || EA Licence No. 99C4599