(Non-Sales Role) Call Centre Customer Service Officer (Banking Sector Client - Retail Banking Cards)

Training Program - 5 weeks training program on bank's product & services, CRM systems & On-the-job training. Shift Timings (Choose One Shift Option): Weekends Shift Working Hours : 5 working days, 1 rest day and 1 off day per week / 42.5 hours per week Staggered shift hours : 8.5 working hours between 7 am to 10pm + 1-hour meal break in between Rest Day and Off Day : Scheduled by Client (1 weekday + 1 weekend, non-consecutive) Or otherwise advised by the Client Job Description (Non-Sales Role) • Inbound call handling for Bank's Accounts Servicing campaigns, products enquiries and helpdesk enquiries • Customer Fulfillment follow through on case handling and with customers • Ensure bank's compliance & control standards are observed and met in the execution of customers’ enquiries, transaction requests and maintaining confidentiality of Bank and customers’ information Job Requirements • Candidate without relevant experience are welcomed to apply • Although preferred, previous experience in Call Centre, a financial services or Fraud setting is not essential. Our dedicated onsite Training team will provide you with a specifically designed training programme and support in your new role; and to enable you to develop and provide ongoing training for all team members. • Possess a positive mindset with a “CAN-DO” attitude a and passion to deliver quality customer service. • Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette. • Possess good command of written and spoken English. • Good analytical skills; passion for working and is good in working with numbers. • Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment. • Passion for working, responsible and with good working attitude. • Proficient in PC skills including MS Office applications. • Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations.