Operation Officer (Govt Agency)

Job Responsibilities• Manage feedback received from multiple channels (calls, emails, digital platforms), averaging about 140 cases per officer per month • Coordinate follow-up actions with relevant stakeholders, including external contractors, managing agents, Town Councils, and government agencies • Verify completion of rectification or follow-up works • Conduct onsite inspections and surveillance for verification and enforcement purposes • Carry out onsite surveys as required • Engage with feedback providers, members of the public, and pet owners during field visits • Take necessary actions to resolve feedback cases, including escalation and consultation with supervisors and relevant agencies • Access and review CCTV footage when required for case verification • Provide administrative support, including statistical reporting, duty roster coordination, and general administrative tasks Requirements• Minimum Diploma or Degree in any discipline • Strong interpersonal and customer service skills • Patient, approachable, and service-oriented personality • Willingness to work in outdoor environments • Ability to work both independently and as part of a team • Proactive, responsible, and able to handle multiple tasks • Comfortable coordinating with multiple stakeholders • Strong attention to detail and organizational skills