Operations Analyst (Bank I Vendor Management I Up to 4.5k)

The Opportunity • Opportunity to work for one of the leading financial service providers and top banks • Great exposure to learn about banking products and services domain • East Location The Job • Manage the day-to day supervision and oversight of the outsourcing arrangement, supporting Service Delivery Manager (SDM) to ensure performance standards are fulfilled and met by the outsourced service provider and its subcontractor(s) according to the service level agreement • Follow-up on enquiries / complaints relating to the outsourced arrangement • Partner with internal stakeholders to understand their needs and their customers' needs to recommend solutions to improve existing operations • Monitor performance against SLA, cost and budget • Provide support to invoice validation, processing and settlement of outsourcing agreement • Review processes and identify areas for improvement and risk control • Provide operational support to BUs for new initiatives The Talent • Demonstrate critical thinking and ability to suggest improvements and identify risks • Excellent interpersonal and communication skills in dealing with all levels of staff and external parties • Strong people-relations and influencing skills • Strong service orientation and professional work attitude and ability to prioritize, and manage internal client’s expectations • A highly organized individual Next Steps • Send your resume to yueshan.wu@adecco.com • Email Topic: Vendor Management  Wu Yue Shan EA License No: 91C2918 Personnel Registration Number: R25138923