Order Management Business Administrator

Role: The Business Administrator is responsible for managing the full life cycle of customer orders, ensuring timely and accurate order fulfilment, maintaining high levels of customer service, and acts as a liaison between internal departments and external partners. Responsibilities: Order Processing • Receive Customer orders via EDI into our SAP, review the order. • Ensure accuracy in pricing, material number, and delivery terms. • Monitor order status and proactively resolve discrepancies if any. Customer Communication • Serve as the primary point of contact for order-related inquiries. • Provide timely updates on order status, delays, or changes. • Handle OTB/feedback and escalate issues when necessary. Coordination & Collaboration • Work closely with internal dept, Logistics, Finance, and Supply Chain teams including Factories in Germany, UK and Malaysia. • Coordinate with warehouses and shipping partners to ensure timely delivery. Documentation & Compliance • Prepare and maintain order documentation (invoices, delivery notes, etc.). • Ensure compliance with company policies and trade regulations. • Assist in audits and reporting as required. System & Reporting • Use SAP for order tracking and management. • Generate regular reports on delivery status, order income, turnover, and KPIs. Requirements: • Diploma or Bachelor’s degree in Business Administrations / Logistics or equivalent • Proficiency in SAP is preferred • Knowledge in Microsoft Windows • Possess soft skills like decision-making and problem-solving, good interpersonal skills, strategic thinking and having the capability to drive and execute change • Preferably possess at least 3 years of working experience in order management supply chain environment