Part-Time Facilities Helpdesk Coordinator

EXCELTEC PROPERTY MANAGEMENT PTE LTD Exceltec was incorporated in 1997 and is a progressive Property & Facilities Management company in Singapore. The company provides a comprehensive suite of property related advisory and management services, empowered with technology and delivered through great service. We develop sustainable property and facilities management solutions that create value. Our capabilities are technology-empowered and people-driven, enabling the potential of people, spaces and environment. Our core range of services include: • Property and Strata Management Services • Integrated Facilities Management Services • Environmental & Cleaning Services • Project Management & Consultancy Services • Green Sustainability Job Summary We are seeking a responsible and service oriented Facilities Helpdesk Coordinator to manage feedback, service requests, and incident reports related to building and facilities operations. This role acts as the first point of contact for users, ensuring timely coordination with the relevant teams to address and resolve issues effectively. Responsibilities • Operate the facilities helpdesk to receive, log, track, and manage all user feedback, service requests, and issues via phone, email, WhatsApp, Telegram, chatbot, or other platforms • Route urgent issues such as faults, defects, breakdowns, and emergencies to the appropriate maintenance staff or contractors for prompt resolution • Provide regular updates and closure notifications to users on feedback, clearly communicating actions taken and resolution timelines • Manage requests and responses related to general services, event support, faults, complaints, maintenance issues, temporary service adjustments, emergency incidents, and alarm monitoring • Maintain accurate records of all reported issues in the Computerised Maintenance Management System (CMMS) or equivalent platforms to ensure data integrity • Categorise and prioritise feedback based on service level agreements and urgency to support effective issue resolution • Prepare and submit monthly reports summarising service requests, complaints, incidents, and resolutions to inform management decisions Preferred competencies and qualifications • Prior experience in helpdesk, customer service, or facilities coordination roles • Ability to communicate professionally and handle inquiries with good interpersonal skills • Capability to multitask, stay organised, and manage follow-ups effectively • Basic knowledge of building services or facilities operations • Familiarity with CMMS or other ticketing systems Work Schedule Flexibility: We understand the importance of work-life balance and offer flexibility for this role. Candidates who prefer part-time arrangements, night shifts (6PM to 11PM), or are only available on weekends are welcome to apply. We are open and adaptable to accommodate different schedules. To apply, click on the link: • https: //sg.quickhr.co/view_job.php?jd=MTJxdWlja19ocl9yZWNydWl0bWVudA==&cd=MjA5MHF1aWNrX2hyX3JlY3J1aXRtZW50 Do note that only shortlisted candidates will be contacted for an interview. Thank you for your understanding and application. ---