RECRUIT EXPRESS PTE LTD is hiring for a Patient Liaison Officer - UP$3500 (Central, Office Hours) #HCY internship — a 12-month, on-site Operations role based in Singapore. It is an unpaid internship. It is open to university students, typically in Year 2–4. Applicants with experience in Excellent Communication Skills, Listening Skills, Health and Safety guidelines, Patient Admission, and Oral Communication Skills are a strong fit.
About this role
• Ensure patient information is updated in an accurate and timely manner • Ensure all documents and data are properly kept, filed and disposed of in accordance to hospital polices • Support all enquiries from private patients, external and internal stakeholders • Co-ordinate appointments that best match patients’ requests while ensuring all clinical and operational guidelines are met • Arrange admissions and act as the point of contact for patients, doctors and internal stakeholders • Practice good listening and probing skills to understand patients’ / NOKs’ requests and identify their needs • Ensure good communication with the patients and/or NOKs, to address their queries and requests (e.g. through the choice of words, speed of speech, voice tonality and clarity) • Support initiatives to provide go-the-extra-mile service to patients and NOKs • Handle complaints and difficult patients/NOKs tactfully and apply service recovery when necessary • Co-ordinate appointments with respective stakeholders in the hospitals and chaperone of VVIP/ VIP to ensure a seamless patient journey • Support direct admission and air evacuation Job Requirements: • Min Diploma in any discipline • On rotation for on-call duties WA me at http://wa.me/+6598326219 or tele me at @sallytsin For interested candidates, please send your most recent and updated resume to sallytsin@recruitexpress.com.sg Tsin Chien Yee Sally R25127272 Recruit Express Pte Ltd EA License No. 99C4599
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