Patient Service Associate | Sengkang | (12 Hour Rotating Shifts)

Join Our Healthcare Support Team – Make a Difference Every Day! Are you passionate about helping people and delivering excellent customer service? We are looking for dedicated individuals to be part of a dynamic healthcare environment where your contribution directly impacts patients' experiences. Location: Sengkang Salary: Up to $2,760 Gross Monthly Working Hours: 12-Hour Rotating Shifts (Day & Night) • Day Shift: 7:30am – 7:30pm • Night Shift: 7:30pm – 7:30am Why Join Us? • Convenient work location with easy access to public transport • Comprehensive training provided – no healthcare experience required • Career development and progression opportunities • Supportive team environment with meaningful work ✨ What You'll Be Doing • Guide patients through registration and appointment procedures • Provide financial counselling and explain estimated medical charges • Attend to patient enquiries professionally at the counter and over the phone • Process payments and perform daily cash reconciliation duties • Support patients in waiting areas by addressing concerns and enhancing their overall experience • Coordinate with various departments to ensure smooth and efficient patient care services • Maintain accurate patient records and update information in the system • Ensure service areas remain clean, organised, and welcoming • Adhere to hospital policies, operational procedures, and safety guidelines • Assist with any other duties required to support daily operations What We're Looking For • Comfortable working rotating 12-hour shifts, including overnight duties • Able to work weekends and public holidays • Customer-focused with strong interpersonal and communication skills • Able to remain professional and empathetic when attending to patients and their families • Positive attitude and willingness to learn in a fast-paced healthcare environment Interested applicants are invited to submit their resumes for consideration. We regret that only shortlisted candidates will be contacted. By submitting your resume, you consent to the handling of your personal data in accordance with Certis Group Privacy Policy (www.certisgroup.com/privacy-policy).