About this role
Dive into a Rewarding Career Opportunity! Are you ready to create your impact in your professional life? Swish Swimming, a boutique swim school in the lush Dempsey area, is on the hunt for a Customer Service Superstar to join our dynamic team! Who We Are We’re Singapore’s go-to for infant and young children’s swim education, helping little ones build water confidence early. Nestled in Dempsey’s lush greenery, our school offers a vibrant, fun, and stable environment. With a multicultural team bringing diverse perspectives, we stayed strong through COVID, despite many other swim schools having closed and instructors having left the industry. We are excited to mark our 10th anniversary as we continue our journey of growth and excellence. The Role: Permanent Part Time Customer Service Officer As our new Permanent Part-Time Customer Service Administrator, you'll guide our clients through their swimming experiences. Ensuring every client enjoys their time at the swim school. From answering calls and responding to WhatsApp messages and emails, you’ll be the friendly face and voice of our school, ensuring everything runs smoothly. What We're Looking For: • Chatty Champ & Customer Service Star: You can engage and express yourself effortlessly, both in person and through written communication. You naturally excel at helping others and genuinely like people, thriving in a people-oriented environment. • Team Spirit: You believe that a good team can achieve greater things than an individual. You love being part of a team and are always ready to roll up your sleeves to get things done. • Organizational Guru: Calls, emails, schedules, multitasking? You handle them all like a pro. A task list is your best friend, and whether working solo or under pressure, precision and efficiency are your middle names. • Tech Savvy: You navigate Microsoft Office and Google Workspace with ease, and have sound knowledge of scheduling software. • Client Connector: You excel at making connections, whether it’s face-to-face, on the phone, or online. • Learning Lover: You seek out learning opportunities and have a growth mindset, always eager to expand your skills. No invoicing experience? No problem! We’re happy to train you—but you’ve got to have a thirst for knowledge. The Nitty-Gritty: • Experience: At least 1 year of experience in Customer Service, Sales or roles involving customer interactions. • Schedule: 4 days a week (Saturday & Sunday: 7:30 AM – 6:00 PM; Monday & Tuesday: 8:00 AM – 6:00 PM) • Perks You’ll Enjoy: Enjoy paid training opportunities to develop your skills, complimentary food at meetings, free swim lessons, fun team events, prorated special and “no kids” leaves, prorated course allowance and flexible credit, medical benefits (excludingdental), work-from-home flexibility (up to 1 shift per week), full UBX gym membership, uniforms, swimwear discounts, and holiday gifts. • Mobility: This role involves moving between pools within the Dempsey area (short walking distance) to support clients. • Location: In-person at our Dempsey oasis—fresh air, abundant greenery, and the chance to watch hornbills in their natural habitat, making it a great spot for stress relief. • Vaccination: Fully vaccinated (we like to keep it safe both in and out of the pool). Ready to Join Us? If you think you’re the perfect fit, dive in and apply! We’re excited to meet you and welcome you into our vibrant swim school family.
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