About this role
Role: Production Support Analyst Job Requisition Number: IS-88092 Job Level: 3-5 years of relevant experience (L2) Location: Singapore Key Responsibilities: • To handle level 2 production support activities including review upcoming changes, resolve incident tickets, raise problem ticket, support system maintenance and document knowledge base to shift demand to level 1 production support etc. • To provide support during end of day batch run • To work with various stakeholders (i.e., incident management, level 2 (group) and level 3 production support, data center operation, user operation, infrastructure support etc) to resolve major incident. • To work with various stakeholders (i.e., service automation, level 2 (group) and level 3 production support etc) to implement application monitoring, report and dashboard. Key Requirements: Must Have: • Bachelor’s degree of Computer Science or Engineering • Minimum 5 years of experience working in IT industry with relevant experience in technology solution or support service delivery in the banking/financial industry. • Good and assertive communicator in speaking & writing. • Good analytic and problem-solving skills • Able to work in a fast-paced, team-oriented environment and weekend / wee hours. • Experience in L2 or L3 production support Good to Have: • Understanding of ITIL, SDLC • Knowledge on enterprise tools, i.e., MQ, Connect Direct, Control M etc. • Knowledge on monitoring, log analytics, automation tools, i.e. Geneos, Splunk, Ansible, Grafana, Elastic Search etc Technical Skills: • Familiar with OS/400 system • Familiar with RPG, COBOL language • Have experience with Silverlake banking system is plus point. Please forward your resume in MS word format to Careers@infogainglobal.com
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