Production Support Specialist (Contract), Banking, Multiple headcounts

Your new company  An exciting new role at a top financial institute Your new role  • Monitoring applications, batch jobs, and system alerts for Core Banking • platforms • Performing initial triage of incidents and service requests • Support Core Banking modules (e.g., Accounts, Loans, Payments, Deposits) • Log, categorize, and prioritize tickets • Provide first-level resolution for known issues using SOPs and knowledge base • Escalate unresolved issues to L2/L3 teams with proper documentation • Communicate status updates to stakeholders and end-users • Ensure adherence to SLAs and incident response timelines • Maintain system documentation and update knowledge base articles What you'll need to succeed  • 1-3 years of application support experience, preferably in Core Banking systems • Strong functional knowledge of core banking modules (Accounts, Loans, Deposits, Payments) • Handle escalated incidents and perform advanced troubleshooting and root cause analysis • Analyze logs, batch failures, interfaces, and databases (SQL knowledge preferred) • Coordinate with L2/L3 teams, vendors, and development for complex issues • Provide workarounds, permanent fixes, and support production changes/releases • Maintain and improve SOPs, runbooks, and knowledge base documentation • What you need to do now  If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, call or whatsapp Eric at Hays on +65 86789212 or email Eric.liung@hays.com.sg for a confidential discussion. Referrals are welcome. EA Reg Number: R26160884 EA License Number: 07C3924 | Company Registration No: 200609504D