Project Delivery Leader

The Position: Pegasystems is seeking experienced software services project leader experts to join our dynamic team of Delivery Directors at multiple levels. Each Delivery Director actively contributes to the success of all client engagements through industry knowledge, Pegasystems product knowledge, leadership, and project execution skills. The key responsibilities of the Delivery Directors will include project planning and management, as well as client engagement at all levels within an account. At Pega, we actively explore and embrace emerging AI capabilities with curiosity, responsibility, and a drive for meaningful innovation. You will work in an environment where AI‑enabled tools are used to enhance learning, improve engineering efficiency, and support better decision‑making across the cloud platform. We expect everyone to apply critical thinking to all AI‑generated outputs—validating accuracy, quality, and relevance before applying them in their environments. We view AI maturity as a spectrum, progressing from foundational adoption toward more strategic, advocacy‑driven integration, and you will play an active role in that journey. In this role, you will: ·       Typically manage between one and three projects, including Pega, partner, or client-led implementations ·       Deliver engagements to agreed customer scope, timescales, budget, and quality metrics, as well as assisting customers to achieve the expected ROI ·       Drive account hygiene (timely and accurate contractual documentation, Project Status Reports (PSRs), Engagement Status Dashboards (ESDs), forecasts, and A/R collections) ·       Act as a trusted advisor to the client on all aspects of Pegasystems engagement, leading communication and providing thought leadership so that the best system possible is implemented ·       Advise on Pegasystems’ delivery methodology and how this can be harmonized with a client’s methodology; demonstrate a thorough understanding of Agile, Waterfall, and Scrum approaches to delivery ·       Lead and coach staff toward thought leadership and project excellence Pega Offers: §  A rapidly growing yet well-established business §  The world’s most innovative organizations as reference-able clients §  Analyst acclaimed technology leadership in a massive emerging market §  A fast-paced, exciting, collaborative, and rewarding sales environment within innovative industries § An opportunity to work in an organization that actively invests in AI‑enabled learning, innovation, and responsible adoption across its engineering practices The Person: You are a team player with a results-driven attitude and demonstrated experience in professional services project management. Your industry knowledge and first class leadership skills allow you to easily engage with and influence clients. You are committed to successful project delivery and customer satisfaction while maintaining a high level of integrity. • You demonstrate a strong Growth Mindset—embracing curiosity, continuous learning, and adaptability in a fast‑changing technology environment. You are comfortable speaking about AI with confidence and conviction, and you view AI as an enabler to improve outcomes rather than a substitute for sound engineering principles. • You challenge assumptions, learn quickly from change, and apply critical thinking to validate outputs and make informed decisions. You bring a thoughtful, quality‑driven approach to your work and actively contribute to a culture of innovation, collaboration, and continuous improvement Qualifications include: §  BA/BS Technical Degree (MBA preferred) §  7+ years of experience in professional services project management roles §  Scrum Certification §  Specialization in an industry vertical or a number of verticals, and a thorough understanding of customer strategies, processes, vocabulary, and trends About Pegasystems: Pegasystems ’Build for Change® Platform is the heart of Better Business Software™. It delivers business agility and empowers leading organizations to rapidly close execution gaps and seize new opportunities. Pegasystems leverages its recognized leadership in Business Process Management (BPM), Multi-Channel Customer Relationship Management (CRM), Business Rules, and Adaptive Analytics to uniquely give its clients the power to engage customers, simplify operations and Build For Change®. For more information, please visit us at www.pega.com. As an Equal Opportunity and Affirmative Action employer, Pegasystems Inc. will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity, veteran or disability status, or any other category protected by law. For information about benefits offerings, please visit http://www.pega.com/about-us/careers/benefits.