About this role
Key Duties & Responsibilities • Lead a strategic, time‑bound APAC initiative for Customer Services with focus on structural and organizational alignment with the internal processes and standards • Drive strategic coordination at the interface with OEM Services, including governance, operational setup, and commercial implications resulting from the shareholder relationship • Assess and further develop APAC repair and service concepts, including third‑party and joint‑venture interfaces • Prepare decision‑ready concepts and business cases (cost, investment, risk, strategic impact) for senior management • Initiate and manage targeted process improvements to address identified inefficiencies and scalability constraints • Act as central coordination interface between APAC operations, Singapore CSC, OEM Services, and European headquarters • Report progress, risks, and recommendations to senior management and steering committees Required Expertise • Master’s degree in business studies, preferably in business consulting, plus 5–10 years industry experience in OEM, MRO, and aviation across multiple functional roles • Advanced IT systems expertise, including ERP environments and industry tools (e.g. Aero Exchange) • Experience in strategic transformation, restructuring, or complex cross‑entity projects • Strong process improvement track record, with measurable and sustainable EBIT contribution • Strong knowledge Aerospace/ Aviation customer services, repair operations, supply chain, and warehousing • Deep understanding of group structures, shareholder relationships, contracts, and multi‑entity governance • Ability to operate effectively under tight timelines in an international, multi‑stakeholder environment • Fluent English skills, German language skills beneficial for internal alignment and stakeholder coordination
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