Project Manager, Contract Logistics

Role Purpose To lead and coordinate the implementation of contract logistics projects across APAC, while acting as the primary client-facing representative for Contract Logistics during implementation. The role will ensure structured delivery across the site, systems, and operations, while providing the client with clear, consistent communication weekly. 1. Project Implementation & Coordination • Coordinate contract logistics implementation projects from planning through to go-live. • Develop and maintain project timelines, key milestones, action trackers, and implementation plans. • Monitor project progress and follow up with internal stakeholders to ensure deliverables are completed on time. • Support alignment between regional, local, and corporate teams during implementation. • Track cross-functional dependencies across site readiness, systems, operations, SOP, training, and manpower planning. 2. Cross-Functional Stakeholder Management • Work closely with local warehouse managers, country teams, operations, systems, SOP/training, and regional stakeholders. • Ensure clear ownership of tasks and deliverables across all project workstreams. • Coordinate regular internal project discussions to review progress, risks, and pending actions. • Help prevent gaps between operational design, system readiness, and go-live preparation. • Escalate delays or unresolved issues to the appropriate stakeholders in a timely manner. 3. Risk, Issue & Action Management • Maintain a live project risk, issue, and action log. • Identify potential timeline risks, resource constraints, system bottlenecks, or operational readiness gaps. • Follow up on mitigation actions and ensure responsible parties provide timely updates. • Escalate key risks early to support timely decision-making. • Ensure open issues are tracked through to closure. 4. Client Interface & Communication • Support and participate in regular client implementation calls. • Provide structured project status updates, including progress against the timeline, key milestones, open issues, and next steps. • Act as a point of coordination between client requirements and internal execution teams. • Ensure client updates are clear, consistent, and professionally presented. • Follow up internally on client-raised items and ensure responses are tracked and addressed. 5. Go-Live Readiness Support • Coordinate go-live readiness checks across key areas, including site setup, manpower, SOP, training, system configuration, and UAT status. • Work with operations and systems teams to confirm readiness before go-live. • Highlight any readiness gaps and support escalation where required. • Assist with go-live preparation, implementation follow-up, and post-go-live stabilisation activities. • Support handover from project implementation to daily operations after stabilisation. 6. Reporting & Governance • Maintain a central project dashboard that covers the timeline, milestone progress, risks, issues, and action items. • Prepare concise and structured updates for internal stakeholders and management. • Support weekly project governance meetings and ensure follow-up actions are captured. • Ensure project documentation is organised, up to date, and accessible to relevant stakeholders. Key Requirements • A diploma or Degree in Logistics, Supply Chain, Business, Project Management, or a related discipline. • Minimum 5 to 8 years of relevant experience in logistics, contract logistics, 3PL, warehouse operations, supply chain, or project implementation. • Experience supporting warehouse start-ups, contract logistics implementation, operational transition, or client implementation projects will be an advantage. • Exposure to WMS, UAT, system implementation, EDI/API integration, or warehouse systems will be preferred. • Experience working with cross-functional and regional stakeholders across different countries is an advantage. • Comfortable participating in client-facing project calls and providing structured updates. • Proficient in project tracking tools such as Excel, PowerPoint, Microsoft Project, Smartsheet, or similar platforms. • Regional travel may be required depending on project needs. Key Skills & Competencies • Strong project coordination and follow-up skills. • Good understanding of logistics, warehouse operations, and contract logistics implementation activities. • Ability to manage multiple priorities and stakeholders across different functions. • Clear and confident communication skills, both internally and with clients. • Strong attention to detail and ability to maintain structured trackers, timelines, and reports. • Good problem-solving skills with a proactive approach to risk and issue management. • Able to work independently while knowing when to escalate for support or decision-making. Behavioral Fit • Structured, disciplined, and highly organised. • Proactive in following up and closing open items. • Comfortable coordinating work across teams without directly managing them. • Able to escalate early and constructively when risks or delays arise. • Client-service oriented with a professional communication style. • Practical, hands-on, and able to operate effectively in a fast-paced logistics environment. Success Measures • Timely completion of project milestones and implementation activities. • Clear visibility of project status, risks, and open issues. • Effective coordination across operations, systems, SOP/training, and local teams. • Smooth go-live readiness and transition to operations. • Positive client feedback on communication, responsiveness, and implementation support.