Roaming Engineer (EUC)

Job Scope: • Provide onsite and remote desktop/EUC support across different customer locations • Troubleshoot laptops, desktops, printers, VPN, Wi-Fi, Microsoft 365, Teams, Outlook, and mobile devices • Handle device setup, imaging, migration, deployment, refresh, and decommission activities • Support onboarding/offboarding activities and meeting room technologies • Manage incidents, service requests, and roaming support activities within SLA timelines • Coordinate with internal teams/vendors for issue resolution and maintain proper ticket updates in ITSM tools Requirements: • 2–4 years of experience in EUC/Desktop Support or Managed Services • Experience in Windows, macOS, Microsoft 365, Intune, VPN, MFA, and endpoint security • Familiar with ServiceNow or other ticketing tools • Good troubleshooting and customer communication skills • Able to travel between customer sites for roaming support • Driving license is an added advantage