About this role
Customer Services Officer is to provides administrative Support externally and internally ensuring Customers Orders Responsibilities. It is a window for Customers contact point and important position not to miss any Orders received. It will be severe outcome to the Organization Business lost. It requires a dynamic mind with Good memory and detailed work person. Responsibilities · Administer Paper Work in Quotation, SO, DO, DM, Invoices..etc and distribute to production. · Administer Customers emails daily, reply promptly and professionally regards to deliveries schedule and OOR. · Daily Updates, Schedule Monitoring and follow up Customers Sales Activities internally of schedule change, ECN, collection of consign parts..etc · Summarizing Sales weekly and monthly reports. Weekly every Friday & last day of the month. · Attend to Customers calls, New Inquiries and channel to correct Sales person. · Input and up-date Customers details. eg- Change of address and so on. · Arrange Customers Outbound shipment documents and liaising with transporter and Courier & Parcel. · Administer Paper documents and Communicates with Inter Company for Inbound & Outbound transportation. · Performed Letters Collection duties and Office Stationary ordering Jobs. · Apply 5S within Company environment. · All ad-hoc duties related to Sales not stated above. Requirements · 3-5 years of experience as Customer Service Officer. · Nitec in Business Studies. · Memorize procedures and policies for individual Customers Sales Contract. · Excellent time management, follow-up, prioritization skills and self-independent at work. · Completion daily work task required for SO, DO, Invoices. Not leaving uncompleted task for the day. · Think fast, find answers and respond quickly to Customers issues, replying emails all with a polite, empathic and professionally manner. · Ability to learn and memorize Basic Drawings and Material Type. · Accept changes re-modification of work procedure, changes and re-modify along the way to suit Macro environment. · 5 days work week and able to complete daily priority work within the day. · Position Opens to Singaporeans & PR · Email resume in Word format with qualification to david@alliedmfg.com.sg · Only shortlisted candidates will be notified. .
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