Sales Executive

JOB RESPONSIBILITIES: • Prospect and promote jewellery products and services to walk-in as well as our online platforms’ customers • Attend to customers’ queries in-store and online stores • Responding promptly to customer inquiries through chat (FB Messenger, Instagram, Tiktok, Carousell, WhatsApp, Emails) and inbound calls • Ensure service delivery standards are met in achieving total customer satisfaction • Be self-motivated and driven to achieve monthly sales targets • Ensure merchandise and displays are consistently well presented • Contribute to team effort by accomplishing related results as needed • Inventory management - support merchandise transfer, stock take, inventory counts • Work in a team to develop marketing strategies to bring more revenue to the store and the digital sales • Conceptualize and set the best campaign merchandise plan for online campaigns • Work together with operations to ensure smooth fulfilment process • Actively manage online shop enquiries and maintain the highest customer satisfaction JOB REQUIREMENTS: • Service-oriented with strong interpersonal skills • Candidate with retail or jewellery experience is an added advantage • Dynamic, energetic, positive and driven to exceed targets • Strong focus on self-improvement and performance • Commercial awareness and sales drive – to sell more products through our multiple online platforms • Preferably previous e-commerce experience, although not required. A strong learning attitude and a self-motivated drive to excel is important • General interest in working in different platforms, and a good knowledge of excel • Able to work retail hours, weekends and public holidays • Able to start work within short notice will be an advantage