SALES OPERATIONS COORDINATOR

Sales & Operations Coordinator The Bridge Between Our Vision and Execution About Us We are a dynamic technical solutions company dedicated to delivering exceptional AV solutions. Our team is passionate, collaborative, and constantly improving. We don’t just install equipment; we create experiences. We’re looking for a Sales & Operations Assistant to be the backbone of our growth story. The Opportunity Are you a master of logistics who loves bringing order to chaos? We are looking for the “Right Hand” to our Operations Manager – someone who lives for the details so our technical teams can docus on the big picture.  What You’ll Be Doing 1. Sales Support & Client Coordination • Manage Inquiries: Act as the first point of contact for new leads and client questions. • Proposals & Quotes: Draft professional project quotations and proposals that win business. • CRM Management: Maintain pristine customer records to ensure no detail falls through the cracks. • Scheduling: Coordinate high-stakes client meetings and technical site visits. 2. Project & Logistics Mastery • Track Milestones: Work alongside the Operations Manager to ensure projects hit every deadline. • Documentation: Own the project folder—from initial specs to final sign-off. • Vendor Liaison: Coordinate logistics with suppliers to ensure gear arrives on time and on budget. 3. Operational Excellence • Financial Admin: Process invoices and purchase orders with high accuracy. • Team Logistics: Manage travel arrangements and equipment inventory for our on-site technical teams. • Problem Solving: Act as the "go-to" person for the administrative hurdles that pop up in a fast-paced environment. Who You Are • The "Chaos Tamer": You have a high degree of organizational skill and a proactive mindset. • A Communicator: You can talk to a vendor, a CEO, and a technician all in one morning with ease. • Detail-Obsessed: You’re the person who catches the typo or the missing line item in a 10-page quote. • Tech-Savvy: You are comfortable with office suites, CRM tools, and learning new software quickly. • Experience: Ideally, you have 1–3 years in an administrative, sales or logistics support role (bonus points if it was in the AV/ IT industry). Qualifications & Requirements The Foundation • Education: Diploma in Business Administration, Arts & Events Management, Communications, or a related field. • Experience: 1–3 years of experience in an operations, sales support, or project coordination role. Experience within the AV, Broadcast, or Tech industries is a significant advantage. The Professional Skillset • Organizational Mastery: You have a "black belt" in multitasking. You can manage multiple project timelines, vendor deliveries, and client inquiries without breaking a sweat. • Technical Literacy: While you aren't the lead engineer, you aren't afraid of tech. You can learn the basics of our product line (LiveU, Panopto, etc.) to draft accurate quotes and explain lead times to clients. • Software Savvy: Highly proficient in Microsoft Office (especially Excel) and comfortable using CRM/Project Management tools to keep the team synced. Communication & Logistics • Client Relations: Excellent written and verbal communication skills. You’ll be the "voice" of the company for many of our institutional and government clients. • Financial Accuracy: A keen eye for detail when processing purchase orders, invoices, and managing the RMA (Return Merchandise Authorization) logistics. • Proactive Mindset: You don't just wait for instructions; you anticipate what the Operations Manager needs before they ask for it.