Sales Specialist cum Customer Service (6 Months | Up to $3.5k)

Job Summary Provide end-to-end customer support and sales for vehicle rentals by understanding customer needs, recommending suitable vehicles, and managing reservations. The role focuses on driving sales through walk-ins, calls, emails, and online leads, while building strong product knowledge to upsell additional services such as insurance and bundles. It also involves handling rental documentation accurately and nurturing long-term customer relationships through follow-ups and prompt issue resolution. Responsibilities • Deliver customer support by assisting rental customers in selecting vehicles that meet their specific needs, personal preferences, and defined budget constraints. • Drive sales engagement by interacting with walk-in customers, answering inquiries via phone or email, and converting online leads into confirmed appointments to achieve defined sales goals. • Develop product expertise by gaining in-depth knowledge of the vehicles available for rental, company policies, insurance options, and all additional services offered. • Perform reservation handling by managing reservations, accurately processing rental agreements, and completing all related administrative tasks in an efficient and organized manner. • Execute upselling & cross-selling by identifying opportunities to promote additional services, including insurance coverage, vehicle protection plans, or company's bundles/packages, to support customer satisfaction and revenue growth. • Support customer relationship management by maintaining strong relationships with existing clients, following up on their experiences, and addressing concerns promptly to encourage long-term customer loyalty. Requirements • Minimum 1 year of sales/telemarketing experience • Comfortable with high-volume interactions and fast-paced environment • Strong objection handling and closing skills Additional Information • Location: Tampines • Working hours: Monday - Friday, 10am to 7pm (May be required for events or weekend shifts when needed) • Salary: $14/hr + Base Commission + Performance Commission (depending on your performance) • Automotive Industry Yana Norzamry | Personnel Registration No: R26160959 | EA Licence No.91C2918