Salesforce Consultant (1 year contract) - GM

RESPONSIBILITIES • Design, build, and deploy scalable applications using Salesforce platform technologies, including OmniStudio, Apex, and Lightning Web Components. • Leverage low-code/no-code capabilities within Salesforce (e.g., Flow, Process Builder, App Builder) to automate and streamline business processes. • Collaborate with business analysts, product owners, and stakeholders to translate complex business requirements into clear technical specifications. • Work across Salesforce Service Cloud / PSS to enhance customer service operations, including case management, digital channels, and knowledge base setup. • Design and implement API integrations with third-party systems and internal tools; manage authentication, data mapping, and performance optimization. • Participate in agile development processes, including sprint planning, backlog grooming, and daily stand-ups. • Conduct thorough unit testing, integration testing, and support UAT to ensure high-quality, reliable delivery. • Maintain clear technical documentation, including architecture diagrams, design specifications, and support materials. • Apply creative problem-solving and out-of-the-box thinking to identify technical solutions that meet business goals while maintaining scalability and performance. EXPERIENCE AND SKILLS NEEDED • Bachelor’s or Diploma in Computer Science, Software Engineering, Information Systems, or a related discipline. • Hands-on experience with Salesforce, specifically in Service Cloud / PSS implementations. • Strong expertise in: • Salesforce OmniStudio (FlexCards, Integration Procedures, DataRaptors, OmniScripts) • Apex, SOQL, Lightning Web Components (LWC) • Salesforce Platform API development and integration • Familiarity with Salesforce DX, Git, and modern DevOps practices. • Experience with third-party system integration (e.g., REST/SOAP APIs, middleware platforms like MuleSoft, Boomi, etc.) is a plus. • Proven ability to break down complex business needs into manageable technical components. • Excellent problem-solving skills with a proactive, innovative, and analytical mindset. • Strong interpersonal and communication skills; ability to work collaboratively in cross-functional teams. DESIRABLE SKILLS • Salesforce certifications such as: • Platform Developer I / II • OmniStudio Developer • Service Cloud Consultant • Experience working in agile teams using Scrum/Kanban methodologies. • Exposure to CI/CD pipelines and tools such as Gearset, Copado, or Jenkins. • Familiarity with low-code/no-code platforms like Microsoft Power Apps, Mendix, OutSystems is a plus. • Exposure to mobile-responsive Salesforce apps and Salesforce mobile publisher features is an advantage. If you would like to know more about this role, do drop me a message or you can alternatively drop me an email stated below. latha@dhc.com.sg By submitting an application or your resume, you are deemed to have consented to Dynamic Human Capital Pte Ltd collecting, using and disclosing your personal data for the purposes stated in our privacy notice (https://dhc.com.sg/privacy-policy). You acknowledge that you have read, understood, and agree with the terms in our privacy notice. Under the revised Employment Agencies Licence Condition 5(b), employment agencies (EAs) are required to collect the personal data (e.g., NRIC, FIN) of applicants referred to employers for permanent or contract job positions of at least 6 months with a fixed monthly salary of $3,300 and above. PDPA requirements on collection, use and disclosure of personal data are not applicable to EAs that are collecting such information, as it is a regulatory requirement. https://www.mom.gov.sg/faq/submit-quarterlyreferral-and-placement/are-employmentagencies-allowed-to-collect-personal-data We regret to inform you that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence. Latha M Senior Researcher Dynamic Human Capital Pte Ltd, 2 Kallang Avenue #03-08 CT Hub Singapore 339407 EA License No: 12C6253 |Registration No: R1987570