Secured File Gateway Support & Development

Responsibilities: • Monitor and troubleshoot production issues (Linux VMs, Vendor Product, SFTP). • Collaborate with cross-functional teams to identify and resolve production issues. • Perform root cause analysis and provide solutions to prevent future issues. • Create and maintain documentation related to production issues and resolutions via JIRA. • Implement and maintain processes and procedures to improve production support. • Provide daily, weekly, and monthly reports on system performance and issue status. • Ensure proper deployment and release of software updates & infrastructure patches/upgrades. • Deployments during silent hours. • Development work within the vendor product (about 10%-20% of time). Preferred Qualifications: • Bachelor’s degree in Computer Science or related field. • 1–3 years of experience in Production Support or related role. • Strong technical skills in Java, SQL, UNIX, and scripting languages. • Ability to troubleshoot and resolve complex production issues efficiently. • Excellent problem-solving and analytical skills. • Effective communication skills to collaborate with cross-functional teams effectively. • Willingness to participate in on-call rotation.