About this role
Responsibilities: • Provide Level 2/3 IT network security operations support • Respond to incident calls and ensure the SLA to our clients is met • Perform changes to the network in-line with the organization’s ChangeManagement processes • Ensure compliance to policies, processes and standards, both internal andclients’ organization • Prepare network analysis reports, including findings with analysis • Participate in regular operations review meetings, including operationalissues, tickets review etc • Participate in projects/activities to support improvement initiatives • Conduct proper handover from the project team to operations after commissioningof projects. • Conduct internal training and/or knowledge transfer to team. • Update operations documentation (technical, CMDB, etc). Requirements: • At least 5 years of experience providing network operational and administrationsupporting Cisco products (Routers / Switches/WLAN) • Diploma or Degree in Engineering, IT or its related field. • Minimum Cisco CCNP certification • In-depth knowledge of network routing and switching technologies and protocols • Knowledge of network security, load balancing and optimizationtechnologies • Experience working with Cisco network, Bluecoat Proxy, F5 Load Balancer, PaloAlto/Checkpoint/Fortinet firewall and Splunk is preferred. • Ability to work in a multi-cultural team • Good communication skills both written and verbal. • Ability to prioritise work & multitask • Analytical and possess good troubleshooting skills. • Willing to work in extended hours and perform standby duty after office hour
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