ICON OUTSOURCING is hiring for a Senior ServiceNow Consultant (HRSD & CSM) Contract internship — a 12-month, on-site Software Engineering role based in Singapore. It is an unpaid internship. It is open to university students, typically in Year 2–4. Applicants with experience in SoapUI, Security Architecture, Integration, Computer-aided design (CAD), and Customer Service Management are a strong fit.
About this role
Responsibilities: • Design, develop, configure, and maintain ServiceNow applications and modules. • Implement and support ITSM processes including Incident Management, Problem Management, Change Management, Request Management, and Service Catalog. • Configure and enhance HR Service Delivery (HRSD) solutions including Employee Service Center, HR Case Management, HR Knowledge Management, Lifecycle Events, and Employee Workflows. • Develop and support Customer Service Management (CSM) solutions including Customer Service Operations, Case Management, Customer Portals, and Omnichannel engagement. • Design, maintain, and optimize Service Catalogs, Request Items, Record Producers, Catalog Items, and associated workflows. • Develop custom applications, workflows, UI policies, business rules, client scripts, script includes, and integrations. • Utilize Flow Designer and Integration Hub to automate business processes and orchestrate cross-platform workflows. • Integrate ServiceNow with third-party applications using REST APIs, SOAP services, Integration Hub, and instance-to-instance integrations. • Participate in architecture discussions and recommend best practices for platform design and integration strategies. Requirements: • Bachelor's Degree in Computer Science, Information Technology, Engineering, or related discipline. • 5+ years of hands-on ServiceNow development and administration experience. • Strong implementation experience in ServiceNow ITSM modules including, Incident Management, Problem Management, Change Management, Request Management, Service Catalog • Proven experience implementing and supporting, HR Service Delivery (HRSD)Customer Service Management (CSM) • Experience with CMDB Event Management Agent, Workspace Flow, Designer Integration, Hub Service Portal / Employee Center • Strong ServiceNow platform development expertise. • Proficiency in JavaScript, HTML, XML, AJAX, REST API, Integration SOAP Web Services • Experience in Business Rules, Client Scripts, Script Includes UI Policies, UI Actions, ACLs, Workflows, Flow Designer, Integration Hub • Knowledge of ServiceNow data model, security architecture, and platform governance. • ServiceNow Certified System Administrator (CSA). • ServiceNow Certified Application Developer (CAD). • HRSD and/or CSM Implementation Specialist certifications. • Experience with Agile and DevOps delivery methodologies.
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