Service Coordinator (Part-Time)

Key Responsibilities: • Work closely with the Country Business Manager, service managers, on forecasting, revenue and ongoing customer Business related activities. • End-to-End Order fulfillment from Opportunity to Quote to Customer Purchase order up to Delivery and cash collection escalations. • Sales Orders Backlog follow up, work closely with HQ team to align customer requirements, supply dates and shipping plan. • Manage customer orders in ERP system to ensure all data is uploaded and facilitate order approval and invoice process with finance. • Customer payment coordination, tracking to ensure timely collection. • Work closely with the Service engineers, manage service call fulfillment and re-ordering from HQ. • Manage Customer returns of faulty parts to HQ for repair (RMA). • Responsible for regular documentation preparations for business with legal. • Work closely with the HQ Global Service Business Operations teams for monthly/quarterly revenue closing, customer forecast and communicate risks • Other tasks assigned by Business Service managers. Requirements • Ability to multi-task, prioritize workflow and complete tasks with a high level of organization, responsibility, and efficiency, ability to provide excellent performance under pressure. • Fluent English – Speaking, Reading, Writing • BA / B.Sc in Industrial Engineering and Management / Business Management or equivalent • +2 years of experience in manufacturing companies, solid experience in demand planning, customer services, or supply chain management. • Strong excel skills – Must be proficient in Excel (including formulas, functions, pivot etc..) • Ability to think creatively and strategically, with an excellent problem-solving mindset. • ERP/Oracle systems – a plus.  ERP Priority - an advantage