Service Delivery Executive (1 year direct contract)

Make an Impact by: • Validate service requests using structured verification checks to ensure completeness and accuracy of order inputs • Decompose complex requests using order classification methods to enable correct order creation pathways • Create service orders in ECOM using defined workflows to ensure timely provisioning • Establish project, billing, and circuit ties using system linkages to maintain end-to-end service integrity • Acknowledge customer requests via structured communication templates to confirm receipt and timelines • Amend orders and committed ready dates (CRD) using change control processes to reflect updated requirements • Configure customer and billing accounts using CRM/ECOM systems to enable accurate service activation and invoicing • Update customer account attributes using data maintenance protocols to ensure records accuracy (e.g., name, address, identifiers) • Collaborate with Sales, Credit Management, and Number Management using cross-functional coordination to resolve order dependencies Skills For Success: • Order Management & Provisioning Systems Operation • CRM & Customer Data Management • Telecommunications Product Configuration – Voice & Data Services • Workflow & Process Execution • Data Accuracy & Validation Techniques • Billing & Account Setup Processes