Service Now Engineer

Key Responsibilities • Configure and support ServiceNow ITSM modules such as Incident, Problem, Change, Request, and Service Catalog. • Manage and maintain CMDB health, governance, and data relationships. • Support ITAM processes including hardware/software asset lifecycle management, discovery, and compliance tracking. • Develop workflows, business rules, integrations, UI policies, and automation within ServiceNow. • Work closely with infrastructure, security, operations, and business teams to gather requirements and implement solutions. • Support ServiceNow integrations with monitoring, discovery, and third-party enterprise tools. • Perform platform upgrades, enhancements, troubleshooting, and production support activities. • Ensure adherence to ITIL processes and ServiceNow best practices. • Prepare technical documentation and provide operational support when required. Key Requirements • Strong hands-on experience in ServiceNow ITSM. • Good experience managing CMDB and CI relationship mapping. • Experience in ITAM including hardware and software asset management. • Hands-on experience in ServiceNow workflow development and scripting. • Knowledge of Discovery, Integration Hub, MID Server, or APIs is preferred. • Familiarity with ITIL processes and enterprise IT operations. • Good stakeholder communication and problem-solving skills.