ServiceNow Platform Support Specialist

Role Overview We are seeking a skilled ServiceNow Platform Support Specialist to support implementation, enhancement, and operational activities across ITSM and CMDB modules within a self-hosted ServiceNow environment hosted on AWS. The role will focus on platform configuration, release management, workflow enhancements, CMDB alignment, service portal support, and day-to-day operational support across multiple environments. The ideal candidate should have strong hands-on experience in ServiceNow ITSM modules, Flow Designer, catalog management, and platform governance within enterprise environments. Key Responsibilities • Support implementation, configuration, enhancement, and operational activities for ServiceNow ITSM and CMDB modules. • Manage release and deployment activities including update set promotion across Dev, SIT, QA, and Production environments. • Handle deployment conflict resolution and ensure governance processes are followed for all releases. • Configure and maintain Service Catalog items, forms, workflows, variable sets, approval flows, and fulfillment configurations. • Develop and enhance workflows using Flow Designer, business rules, UI policies, catalog client scripts, and script includes. • Support integration changes including event payload broadcasting and API-related updates. • Maintain and update SLA configurations and reporting logic. • Support Knowledge Base article creation, governance, structure maintenance, and user access management. • Manage tenant onboarding and offboarding activities, including automation workflows and go-live support. • Support Service Portal enhancements, taxonomy updates, tagging structures, and catalog categorization. • Configure and maintain CMDB foundation data including Configuration Items (CI), services, service offerings, and fulfillment groups. • Ensure CMDB alignment with CSDM standards and support business process mapping activities. • Conduct UAT, OSAT, troubleshooting, defect resolution, and knowledge transfer activities. • Maintain technical documentation including runbooks, playbooks, BRDs, SDDs, and HOTO documents. Required Skills • Strong hands-on experience with ServiceNow ITSM modules including Service Request (SR), Knowledge Base (KB), CMDB, and Service Portal. • Experience working with:Flow DesignerBusiness RulesCatalog Client ScriptsScript IncludesUI PoliciesService Catalog • Strong understanding of CMDB and CSDM framework alignment. • Experience managing release and deployment activities within ServiceNow environments. • Familiarity with API integrations, event payload handling, and automation workflows. • Experience supporting enterprise ServiceNow environments hosted on AWS or cloud infrastructure. • Strong troubleshooting, analytical, and problem-solving skills. • Ability to manage multiple tasks and work in fast-paced enterprise environments. • Good stakeholder communication and documentation skills. Preferred Skills • Experience supporting self-hosted ServiceNow environments. • Exposure to ITIL processes and enterprise governance frameworks. • Experience supporting onboarding and go-live activities. • Familiarity with Service Mapping and Business Impact Analysis. • Exposure to regulated or large-scale enterprise environments. Additional Information • Location: Bangkok, Thailand • Employment Type: Contract / Project-Based • Experience Level: Mid to Senior Level Application Note Interested applicants may send their CV directly to shyam@aryan-solutions.com for consideration.