About this role
• Provide L2 support for banking applications and systems, including troubleshooting and resolving technical issues. • Monitor system performance, detect anomalies, and ensure uptime and availability of services. • Handle incident tickets, escalations, and ensure timely resolution of incidents in accordance with SLAs. • Work closely with L1support to ensure a seamless escalation process for complex issues. • Collaborate withdevelopment teams to identify and resolve recurring issues or system bugs. • Perform root cause analysis and provide recommendations for system improvements. • Document technical issues, solutions, and best practices for future reference.
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RECRUIT EXPRESS PTE LTD