ITCAN PTE. LIMITED is hiring for a #SGunited Jobs System Engineer internship — a 12-month, on-site Software Engineering role based in Singapore. It is an unpaid internship. It is open to university students, typically in Year 2–4. Applicants with experience in Windows Servers, Design, Good Documentation Practices, Technical Assistance, and Continuous Improvement Management are a strong fit.
About this role
- Install, test, implement and configure systems (include OperatingSystems and Application Software) in accordance with specifications and servicelevel requirements, ensuring compliance with industry best practices. - Perform basic administration and check to ensure system is running asexpected in terms of performance and security - Manage systems changes using an established change request process,including assessing the impact, obtaining necessary approvals, andcommunicating status updates to multiple stakeholders. - Conduct root cause analysis for system issues and proactivelyimplement measures to prevent recurrence. Continuously monitor the effectivenessof implemented measures and make adjustments as necessary. - Provide expert technical advice and guidance on systems to customers,project teams, and Level 1 Engineers, assisting them in making informeddecisions and resolving complex technical issues, includingtroubleshooting/integration with/at Front-End Devices. - Experience in Backend system hardening, security acceptance andvulnerability testing will be preferred. - Engage with external partners and users - Gather business and/or application requirements so as to plan, design,install, test and implement systems that meet commitments with our customers - Monitor and measure the performance and availability of systemsproactively; implement corrective actions identified to improve performance andservice level availability - Respond promptly to incident, perform root cause analysis and providetemporary or permanent resolution of incidents. Provide timely incident statusupdates to relevant parties - Implement service continuity measures, i.e., backup/restore proceduresand disaster recovery plan, to ensure continuous operations - Create and maintain comprehensive documentation for all implementation
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