Site Reliability Engineer L7(Java, Banking, Splunk, API flows, Microservices architecture, ServiceNow, Figma designs)

Key Responsibilities • Provide L2/L3 application and production support for business-critical applications. • Monitor application performance and system health using industry-standard monitoring tools. • Investigate, troubleshoot, and resolve production incidents within agreed service levels. • Perform root cause analysis and implement preventive measures to minimize recurring issues. • Work closely with development, infrastructure, database, and business teams to ensure smooth system operations. • Support application deployments, releases, and change management activities. • Analyse application logs, API transactions, and database records to identify and resolve issues. • Manage incidents, service requests, and problem tickets through ITIL-based processes. • Participate in on-call support and production maintenance activities as required. • Assist with user acceptance testing (UAT), production verification, and post-release support. • Maintain technical documentation, support procedures, and operational runbooks. Requirements • 7+ years of experience in Software Development with extensive experience in Java, Microservices architecture, API and ServiceNow. • Minimum 3+ years of experience in Banking domain • Hands-on expertise in Linux (commands, system operations) • Good experience in Grafana and Figma designs • Strong scripting skills experience in Shell, Python and Jython • Experience with Monitoring Tools: Dynatrace, Splunk • Experience in ITIL processes including Incident, Problem, and Change Management. • Strong expertise in SQL and database troubleshooting (query optimization, performance tuning, and data analysis for incident resolution) • Strong experience in incident management and distributed systems support , excellent troubleshooting and problem-solving skills & automation of operational tasks • Working experience of Java (1.8+) • Hands-on experience with Linux/Unix environments. • Experience in AWS cloud services and cloud-based application support. • Experience with monitoring and observability tools such as Grafana and ServiceNow. • Strong troubleshooting and Root Cause Analysis skills. • Experience with application monitoring, alert management, and operational support. • Understanding of Agile and Scrum methodologies. • Exposure to UAT coordination and stakeholder management. • Experience working in high-availability production environments. • Excellent communication, analytical, and problem-solving skills. • Ability to work effectively with cross-functional and geographically distributed teams. • Support onboarding and guidance of junior team members • Knowledge of additional programming languages like C, C++, Go, Perl, Ruby • Experience with performance testing tools (e.g., BlazeMeter) • Exposure to payments or real-time transaction systems • Understanding of DevOps and automation practices