Student Advisor

• 1-year contract role Rostered working time: • 8.30am to 6.00pm • 10.00am to 7.30pm Student Services • Assist students with general inquiries at the Student Services Hive Counter (scheduled roster). • Manage course-related email and phone inquiries based on assigned course portfolio. • Provide coverage for the Student Services Concierge Counter during exigencies. Student Engagement • Establish multi communication channels and maintain strong relationships with student cohorts. Disseminate information to students via established multi communications channels • Disseminate essential course information, including start dates, exams, and assessments. • Provide course counselling to students transferring to new programs. • Address general candidature, course pathways, and administrative queries. • Collaborate with the Student Success Office on student, career, and industry engagement activities. • Support academics in organizing Student Staff Liaison Committee (SSLC) meetings • Actively participate in student engagement activities by either joining as a participant, leading the activity, or serving as a staff mentor for events. • Develop and implement initiatives to enhance student engagement. • Provide guidance and support to students to ensure a comfortable, reassuring, and enriching learning experience. • Collaborate with faculty, student organizations, and other stakeholders to promote student involvement and well-being. • Supporting the Deputy Director and Manager in organising student orientation and yearly graduation. • Working with the Staff Mentor and Faculty Advisor, support and provide advice / guidance to the CU Student Club in organizing student events throughout the year, monitoring the deliverables of the Student Club. Student Cohort Management (For assigned course portfolio) • Coordinate with the admissions team on offer packs, cohort matters, and matriculation. • Liaise with course consultations and country managers for any student cohort enrolment matters • Process student transactions for re-module, deferment, exemption, transfers, and withdrawals, ensuring accurate status updates in the Student Management System (SMS) • Address and resolve student inquiries/feedback by coordinating with internal and external stakeholders, including the University. • Schedule academic intervention and support, where required • Ensure students are registered on e-attendance system and Blackboard, where required. • Reconcile enrolment numbers and collection of revenue. • Follow up on outstanding payments, late fees, financial issues, and instalment requests.· • Prepare and ensure accuracy of reports for royalty payments to the University • Maintain up-to-date student status records in SMS and inform the University of any change. • Foster strong relationships with the Academic Partnership Unit (APU) for course-related administrative matters Others • Support ad hoc projects and tasks as required Job Requirements • Degree in any discipline. Diploma holders with relevant experience are welcomed to apply too • 1 to 5 years of relevant working experience in the Private Education Industry is preferred • Strong customer orientation • Strong leadership and people management skills • Creative and resourceful in problem solving • Meticulous and self-motivated • Able to work under pressure in fast-paced work environment • Excellent verbal and written communication skills • Willing to work on weekends when required for events such as graduation ceremonies and open houses