Technical Support Specialist

Key Responsibilities • Maintain and support daily operations of Windows servers and Active Directory environments. • Manage and support virtualization platforms such as VMware vSphere. • Assist in configuring, upgrading, and maintaining network equipment including routers, switches, and firewalls. • Troubleshoot network issues and support LAN operations, including routing and switching environments. • Provide Level 1 and Level 2 support for network connectivity, hardware, and performance-related issues. • Monitor network performance and identify anomalies using tools such as SolarWinds. • Perform system monitoring, health checks, backup validation, recovery support, troubleshooting, and issue resolution. • Support installation, maintenance, and troubleshooting of software and hardware, ensuring operational continuity. • Ensure airport operational systems and infrastructure platforms are available and stable. • Assist in incident management, troubleshooting, escalation, and service restoration following operational procedures. • Collaborate with internal teams, vendors, and stakeholders during operational tasks, maintenance, and incident resolution. • Participate in system implementation, testing, maintenance, and operational readiness activities. • Support basic network security tasks, including firewall rule adjustments and access control updates. • Maintain and update network diagrams, topology maps, SOPs, operational records, technical documentation, and change records. • Conduct operational activities in alignment with ITIL service management practices and established procedures. • Provide occasional after-hours, standby, or shift support as operationally required. Qualifications • Diploma or degree in Computer Science, Information Technology, or a related field. • Relevant certifications such as Microsoft, VMware, Cisco, or ITIL are advantageous. • Foundational certifications like CCNA are preferred. • Familiarity with Windows Server and Active Directory environments. • Understanding of networking concepts including TCP/IP, DNS, DHCP, VLANs, VPN, NAT, routing, switching, and LANs. • Foundational understanding of networking and IT infrastructure. • Exposure to VMware vSphere virtualization environments. • Basic knowledge of SQL or database concepts is advantageous. • Familiarity with Palo Alto and Fortinet firewall platforms is preferred. • Experience with network monitoring tools such as SolarWinds is advantageous. • Understanding of ITIL service management practices is preferred. • Strong analytical and troubleshooting skills. • Excellent communication, coordination, and stakeholder management abilities. • Willingness to learn and support multiple IT platforms. Experience • 2–3 years of experience in IT operational, infrastructure, or systems support is preferred. • Exposure to networking, virtualization, Windows Server, firewall, or infrastructure support is advantageous. • Experience in supporting 24x7 or mission-critical operational environments is a plus. • Experience in airport, aviation, or large-scale operational environments is advantageous. • Experience in customer-facing roles or coordinating with stakeholders is preferred. To apply, please visit www.gmprecruit.com and search for Job Reference: 5WR6WV7R We regret that only shortlisted candidates will be notified. GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973