Techno-Functional Business Analyst

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain. We are currently looking to hire a Techno-Functional Business Analyst. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below. ROLES AND RESPONSIBILITIES The Techno-Functional Business Analyst will support day-to-day operations by driving production defect resolution and delivering operational system enhancements. The role requires strong analytical and communication skills, the ability to bridge business and technical teams, and hands-on involvement in issue investigation, requirement clarification, and solution delivery. Pega experience is preferred due to the nature of the application landscape. Key Responsibilities: • Support Operations team in investigating, analyzing, and resolving production defects to ensure system stability and business continuity. • Work closely with developers and technical teams to perform root cause analysis (RCA) and define corrective actions for recurring issues. • Gather, validate, and document business and system requirements for operational enhancements and change requests. • Translate business requirements into clear functional specifications and support technical teams in solution design and implementation. • Participate in end-to-end delivery of system enhancements, including requirement analysis, testing support, deployment validation, and post-implementation review. • Collaborate with stakeholders (business users, operations, developers, and support teams) to ensure timely resolution of incidents and alignment on priorities. • Support integration-related issue investigation, working with internal systems and external partners to ensure seamless data and process flows. • Perform impact analysis for defects, enhancements, and system changes to assess risks and downstream dependencies. • Support and coordinate User Acceptance Testing (UAT), including test planning, execution support, and defect tracking. • Maintain clear and accurate documentation for requirements, defects, and implemented solutions to ensure traceability. • Contribute to continuous improvement by identifying process gaps and recommending operational or system enhancements. • Ensure adherence to governance, compliance, and operational standards across all deliverables. Qualifications: • Bachelor’s degree in Computer Science, Information Systems, Business, or a related discipline. • Minimum 2 years of experience as a Business Analyst, System Analyst, or similar techno-functional role. • Experience working in application support / operations (AMS) environment is highly preferred. • Preferred experience or exposure to Pega applications or BPM systems. • Strong analytical and problem-solving skills with the ability to work on production issues and complex business processes. • Good understanding of software development lifecycle (SDLC) and Agile/Scrum methodologies. • Ability to communicate effectively with both technical and non-technical stakeholders. • Experience in requirement gathering, documentation, and supporting testing activities. • Strong ownership mindset with the ability to work in a fast-paced operational environment. Top 3 Skills needed: o  Business process design/system design o  Application design o  Stakeholder Management o  Pega experience will be a plus WHAT’S ON OFFER You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression. To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to keerthana@aven-sys.com. Your interest will be treated with strict confidentiality. CONSULTANT DETAILS Consultant Name: Keerthana Ramakrishnan Avensys Consulting Pte Ltd EA License 12C5759 Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.