Telemarketer

This role is required to perform outbound contact engagement to Allianz's bank partner customers to promote general insurance products. Responsibilities: This role has a blend of skill sets in both customer service and sales. The focus is on customer service excellence to ensure claims and product benefits/processes relating to claims are correctly articulated. • Conduct outbound calls to promote products with clear product knowledge to existing and potential customers of our business partners • Upsell / cross-sell GI insurance products & retain customers based on customers’ needs • Ensure all sales calls comply with all quality standards and regulatory requirements • Contribute to sales efforts to attain business sales goals • Perform system UAT from time-to-time and devise process workarounds if needed • Contact customers for renewal and recovery procedures • Any other duties as and when deemed necessary to improve/enhance customer experience Requirements: • Minimum O’level / Diploma. SPM holders with related experience would be considered • At least 1 year of contact centre or 6 months of telemarketing experience in GI sales • Must possess certifications in HI, BCP, PGI, and Comm GI • Ability to work under stress and highly productive sales environment • Highly motivated to achieve targets • Possess good interpersonal & communication skills • Possess sufficient computer competency such as basic MS office software applications • Meticulous, responsible, systematic and preferably with prior experience from telesales and customer service