Trade Support Analyst

Technical Experience • Hands-on experience supporting market data platforms such as LSEG RTDS, Bloomberg B-pipe, or direct exchange feeds. • Solid understanding of real-time data distribution, symbology, and entitlement models (e.g. DACS, EMRS). • Experience supporting mission critical production systems with high availability requirements. • Familiarity with Linus/Unix environments and scripting(Python/Bash/PowerShell). • Exposure to AWS or hybrid cloud environments is advantageous. • Working knowledge of ITSM processes (Incident, Problem, Change). • Experience with monitoring and automation tools is preferred. • Any experience with Trader Voice and Voice Recording (IPC, NTR, VFC) would be advantageous. • Any experience with remote Windows desktop solutions would be useful. • Education: Bachelor's degree or Diploma with 5+ years of experience in market data support or trader floor desktop support • Provide L1/L2 operational support for enterprise market data platforms (e.g.LSEG RTDS, Bloomberg B-pipe, exchange feeds) across AWS and on-premises infrastructure. • Proactively monitor platform health, troubleshoot issues, and coordinate recovery to meet availability targets. • Act as the primary liaison with vendors and exchanges for production incidents, data queries, and technical changes. • Plan and execute production activities including upgrades, migrations, failover testing, and resilience enhancements. • Support onboarding of new applications and data services, ensuring alignment with architecture and governance standards. • Collaborate with Market Data Admin and Commercial teams on entitlement, usage reviews, and audit requests. • Maintain operational documentation and continuously improve monitoring and automation capabilities